Loyal Pharmacy Group upholds the philosophy of excellence and continuous innovation, with a service principle centered on customer-first and integrity. It offers a diverse range of products covering both domestic and international pharmaceutical markets. Recognized as an "Integrity Store" by the Macau government annually, it guarantees consumer rights and strives to be the most trusted pharmaceutical brand for customers.

Loyal Pharmacy provides a wide range of services, including Western medicines, Chinese patent medicines, herbal medicines, health products, nursing supplies, baby products, and medical devices. It also offers well-known skincare, cosmetics, and baby care brands from Japan, Korea, Europe, and the USA.